Image Alt

Return & Refund Policy

Cheersla.my

To provide the best customer satisfaction, we provide the following solutions. Feel free to contact us if you have any questions regarding the Return & Refund Policy by email ask@cheersla.my. Thank you so much! Cheersla!

Wrong Food/beverage

If you get food and beverage that is different from your receipt, we sincerely apologize. Please call us as soon as you notice that you received the wrong food. You may come to pick up or ask us to redeliver for free*. Please see our redeliver policy below. For credit card/DebitCards payments, we will void the last transaction of your credit card charge and recharge it for the new amount. In the same way, you will receive the difference of balance back if the new food has less value than the wrong food. In some cases, we may offer you a store credit.

Missed Food/beverage

In the rare occasion that you do not receive food that is on your receipt, we will make the rider it up to you. Please call us as soon as you notice that we missed any food/beverage items in your order.we will redeliver it for free*. Please see our redeliver policy below. You may cancel the missed food before we prepare it without any question, and we will refund the amount to a credit card or we will refund you with a store credit. No cash refunds.

Please note: we do provide courtesy items such as disposable silverware, chopsticks, Chinese fortune cookies, extra sauces, etc. when requested for free. If we mistakenly omit a free courtesy item you are welcome to let us know so we may address the issue with our staff, however we cannot provide discounts, refunds or store credit.

Packaging error

We cook our food fresh to order with only the finest and freshest,We take great care and pride in all of the dishes we make. Please call us immediately if you receive unsatisfactory food caused by uncared delivering, bad packaging or strange objects in the food. We will need the food returned in the original container(s)* so we may investigate and deal with the issue. We will prepare for you new dishes and make sure they’re the best. You may come to pick up or ask us to redeliver for free*. Please see our redeliver policy below. If you do not wish to receive a new dish, we may refund the amount to a credit card or we will refund you with a store credit only after we receive the food in the original container(s)* and have confirmed the error to the discretion of the Store manager on duty. No cash refunds.

Please note: we strive to prepare and package our pick up and delivery items to preserve the high quality of the food. Keep in mind the temperature, sauce and consistency of some items may vary slightly after being packaged. Please order pick up or delivery items to your discretion.

Spice Level

We offer a choice of spice level (0* to 8******) but spice can be different for everyone. We usually suggest that you are on the side of caution and choose a lower spice level because you can add spice in, but can’t take it out! We do not offer discounts or refunds for a preferred different spice level, but please let us know if you’d like us to add a side of ground chili, chili sauce or birds eye chili for you.

Delivery Delay

We understand that everyone is hungry when they order with us and we promise we’re trying our best to get the food to you as quickly as we can! In the rare occasion something can occur out of our hands that delays our rider and drivers — we sincerely apologize if this occurs. If your delivery order has been exceedingly delayed, we will provide a 10% discount to your order the next order

Return / Cancel

Sorry, we cannot cancel and refund. if you change your mind or mistakenly order an item after the order is prepared. You may receive a small courtesy discount in some cases. We cannot provide any refund or store credit for non-food items . Please contact us for more information. If 20% or more of the food has been consumed or removed we cannot issue any discount, refund or store credit. If the food has been discarded, repackaged or tampered with then we cannot verify its origin or issue and cannot issue any discount, refund or store credit.

Redeliver policy

If your original order was received via delivery, we can redeliver to the same address only. We will send out the corrected food as quickly as possible but cannot guarantee an exact delivery time. We cannot provide refunds on the original delivery charge. No additional delivery fees will incur. Our drivers and Riders strive to provide great customer service, but please direct any questions or concerns to the manager on duty by calling or by email ask@cheersla.my

Office hours 9am to 5pm from Mon to Friday and off during *Public Holidays.

Messenger icon
Send message via your Messenger App